Data Protection / GDPR Compliance

Our commitment to data protection

The General Data Protection Regulation (GDPR) is European Union legislation to strengthen and unify data protection laws for all individuals within the European Union. The regulation becomes effective and enforceable on May 25, 2018.

As an EU business, founded and run by EU citizens, but also as people who value privacy, we are fully committed to being compliant with GDPR. This page lays out our commitment to data protection and makes transparent what data we store about our users.

In the lead up to the arrival of GDPR we will be reviewing our data protection practices and those of the service providers we rely on. We will update this document regularly, but what will not change is our commitment to being fully compliant with GDPR and all best practices to ensure the privacy of our users.

Have questions?

Should you have any questions about this topic feel free to write to write to us at or via our contact form.

What data do we collect?

On our website:

Our website (as opposed to our geocoding API) is hosted by Heroku, a division of SalesForce, in Europe. On our website we use Google Analytics to help us understand, in anonymized form, how the site is being used.

When registering for a free trial, users will need to provide us with an email address. We then confirm that the address works by emailing you a confirmation link. We need an email address so we can contact you regarding any changes to our service or for example to this privacy policy.

We also ask for (but do not require) a few other bits of information like name, how you found out about our service, which programming languages you use. We ask these questions so we can better help you get started with using our service. You answers are stored in a database within Heroku and accessible to our employees. That database is regularly encrypted and backed up outside of Heroku. You can see the information you provided us with on your account dashboard.

It should be noted that registering for a free trial requires acceptance of our publicly available terms and conditions.

Via our API:

Our API servers are leased from hosting service Hetzner and physically in the EU (in Germany, specifically). When you send us an API request we send you a response and then log the query. We later analyze the logs to see how we can improve our service. While you should only ever be sending us geographic data and NOT personal data, if you use the optional no_record parameter we will not store your query in our logs. We encourage you to use this parameter.

Our query logs never leave the EU.

Customer/Financial transaction information:

If you become a paying customer (as opposed to just using our free-trial) you will need to provide us and our payment partners (Stripe for the billing, Quaderno for the invoicing) with valid billing information. We will be able to see your billing address and VAT number (if you have provided one). We are not able to see your credit card number, only Stripe has access to that.

As you would expect of any business, we of course share transaction data with the our accountants and with the relevant tax authorities when we pay VAT and file our annual tax return.

In addition, we use the business analytics service Baremetrics for internal business analysis. They also have details of customer purchasing history.

Data deletion

Any user (paid or free-trial) can request to have their account deleted at any time, this can be done inside your account dashboard or by contacting us.

Free trial accounts that have not been active for six months are deleted.

For paying customers we of course have to keep records of all completed transactions for tax purposes.
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